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What examples of process over riding empowered judgement

clarityI know we have gone through a long period where we have dumbed down some jobs by focusing on process but process can steal engagement and personal evaluation of the net result. How often do you see things done under a good process only to deliver the wrong effect.

We all must stay vigilant for the processes we put in place to achieve a auditable records not to steal transaction speed and personalised engagement.

Take some time out to be your customer or get someone to challenge what you are doing and make the improvements. Many companies would do well to ring themselves, email an enquiry from their website or start a new trading arrangement with themselves.

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

I have just released my first E book and for your interest I have gifted you the link to access your very own copy - pass it on to your friends!!!
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Mark Collins