Mark supports us with NPD for the retail convenience range of products. Our process is that we give him a brief of the objectives we want to achieve along with any other details relevant to that project or customer. The products presented to us are always on time, to the brief, yet innovative. We operate a complex business, but Mark has been able to adapt to our unique challenges and deliver positive results on every assignment. Since we have engaged Mark, we have seen a definite increase in sales as well as profitability.