About US
Foodservice & hospitality experts
Our team help Foodservice and Hospitality Business Owners and Operators achieve better business results with improved strategies, products and processes.
Our team
With an excellent reputation for providing pragmatic and innovative solutions, our team of like-minded foodservice and hospitality professionals believe that great results come from incremental progress made simultaneously in a number of key areas supported by a desire to continuously improve on yesterday.
Our team has strong connections with every part of the New Zealand Foodservice and Hospitality Industry and can offer expertise in all areas of your project.
Mark Collins
Senior Consultant
Mark Collins has had forty years at the development and exciting front end of change in the food industry and is the lead consultant in the food business coaching practice.
Really enjoying the one-on-one contact and mentoring clients and consultants in operational and value improvement. He loves working with hard working, committed, ambitious managers and owners build and run great businesses.
Emma Angelino
Digital Marketing & Business Consultant
Boasting over a decade in the hospitality sector, Emma brings a comprehensive skill set as a consultant. From co-founding Ponsonby Crêpes to leading marketing initiatives for various firms, her journey has been diverse.
She excels in developing compelling digital campaigns and strategic business plans, skillfully utilising tools like the Adobe suite along with other key business resources, ensuring a well-rounded solid support.
Julien Chbib
Systems and Operations Consultant
With 19 years in hospitality and a diploma from Ecole Hôtelière de Lausanne, Julien Chbib has managed luxury hotels and created unique F&B concepts. His roles include restaurant manager at New York’s Mandarin Oriental and hotel operations director for French Alps chalets.
Julien excels in ensuring service excellence, and enhancing operational efficiencies and sees the importance of integrating CRM and POS systems.
Karine Legeay - Fisher
Project Consultant
Karine has 20+ years’ experience leading fast-paced service operations in New Zealand and in the UK. She has held roles as senior executive, board member, and trustee and provided advisory services to clients nationwide, local, and central governments on the design commissioning and operations of multipurpose venues with a focus on operational efficiency and excellent end-to-end customer experience.
A strong communicator and motivator, Karine is passionate about people and service.
Briar Trivedi
Product Developer
Briar has worked within large and diverse top-end hospitality operations, completed a nutrition and food science degree, and is a registered dietician.
Briar has acquired an in-depth understanding of the applications of nutrition in a wide scale of food production applications. This has been an invaluable experience when developing product menus and communications for specific niche customers with fashionable, ethical, allergy and food trends needs.
Melanie Oughton
Business Administrator
Melanie has been in the Business and Accounting field for several years and loves to learn new processes and procedures. Her strength lies in doing her best to streamline and improve automation where it can help improve and empower the end user.
Melanie has completed her Certified in Bookkeeping in 2021 with AATQB status. She is now a Provisional member of the Institute of Certified NZ Bookkeepers and a member of NZ Qualified Bookkeepers Association
To ensure that we provide the most effective consulting services for your business needs, we create a team of specialists for each project.
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