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How to improve your teams skills: list what you need to improve

Create a training list of everything your people need to be proficient in

This might be part of an induction process that you may have let lapse or it maybe new. Either way, make a list and vary it for front and back of the house:

Place a list on each person’s personal file and ask them to date and sign it when they have undertaken the necessary training. This could be their own shared file in Google docs or a shared page in your staff management software

Ask them to self manage that list with regular reminders and confirm when complete. This is a great time to get this done.

Set up your training tools and processes in a single place that everyone can manage, there are excellent tools available for this that are reasonable.

Look up the NZ Government website for some basic resources that are available free to get you started.

https://www.employment.govt.nz/workplace-policies/employee-performance/on-the-job-training/training-development-and-coaching/

    1. Cover health and safety, specific processes and procedures IE time sheets, security, shift changes etc
    2. Company policies on Social media, uniforms, behaviour, staff discounts, meals etc Off premises cigarette & Vaping etc,
    3. Company Vision and Goals
    4. Customer service and treatment expectations
    5. Equipment and professional competence
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Managing your cash flow

A Cash flow forecast is critical for you to plan your path to recovery. It is vital you work out how long you can last and what you need to do to extend that time. If you need to talk to the bank or anyone else it is likely the first thing they will want to see is a cash flow forecast. If you are using Xero you can get a Statement of Cash flow as a report and there are tools and add ons that allow you to create a cash flow.

For those that aren’t too sure exactly why they are doing this, a cash flow is a schedule of all cash coming into and out of the business. Essentially allowing you to see at what point you will need more cash to stay afloat. Some of you may already have out standing balances to suppliers and creditors and a bunch of other regular commitments which need to be entered, you would also account for the govt pay subsidy. For those businesses that are closed it will be urgent to do this now if you haven’t already done it.

This will allow you to get help and to be able to quickly share your current situation.

There are other cash flow templates online, but the best thing you can do is keep it simple, minimise or eliminate any cost you can and if you need to talk to someone get help now. Regarding understanding cash flow your accountant is likely the best place to start. Don’t hesitate to email me if you need help, but really where I can best help is after you have done this part and need help with restructuring, operational change and marketing. Stay well and calm, your physical and mental health is your greatest asset. Regards Mark

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Advice for Hospitality Business Owners To Get Through Tough Times

 

How are you feeling about going into Alert Level 3 at the moment? Excited about being able to trade again? Disheartened that your hospitality business won’t be able to breakeven during this time? Stressed about the changes you need to make in your business?

Everyone has different feelings about this related to their individual situations but if you’re struggling to see how this can get better, I want you to hear me when I tell you that it can and it does. It’s important in a time like this to view this time as an opportunity to think differently about how you do business. Businesses that are able to pivot, innovate and respond with what the new market needs will be the ones that survive, and some will even thrive in this new reality.

I was recently interviewed by Andre Rowell from M2 as part of their virtual summit about my thoughts on the hospitality industry at present. Original video linked here: “Advice for Getting Through Multiple Downturns From Someone Who Has”.

Remember that if you need help or advice please reach out. There are many resources, funds, and initiatives out there to help. If you’d like to work with me and access $2000 worth of specialist advice, I’d love to help support you through these uncertain times. Click here to find out more.

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Thinking Differently- over 100 idea starters

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You are the cause of your result!

2017 will be your best year ever if you want it to be- You are the cause of your Result!

A couple of things on Goals and Resolutions

There is a lot of stuff published about setting goals – My quick review of available research showed that:

  • Approximately 60% of people set some sort of New Year goals most years.
  • These people were 10x more likely to succeed than the other 40% that didn’t.
  • Approximately 10% of those that set new years goals actually follow through.

This means that NOT STARTING and NOT FINISHING are the two things with in your power to move your likely hood of success from around 6% to 100%! Change your chance of success get a coach!!! Just for your information there was no one that one gold at the Olympics in 2016 that didn’t have at least one coach and most had several!

A little snapshot of what people aspired to in 2017, they all look pretty worthwhile, so get started and get some help to make sure you finish!

Self Improvement or education related resolutions 44.3%
Weight related resolutions 32.4%
Money related resolutions 42.1%
Relationship related resolutions 22.8%

My assistant Erica suggests checking out this article on behaviour change (talks about how our worlds operate through equilibriums and that the best way to disrupt the equilibrium with positive change is by doing it in little baby steps) – http://jamesclear.com/behavior- change-paradox

 

Change your circumstances in 2017
– This is Brilliant.

Every situation you get into in your business and private life will have a mechanism where you can change your circumstances on its head if you look for it with courage, confidence and apply creativity. Take a look at this very creative approach by a competitor on America has got talent. This competitor skillfully moves himself from the competitor to the judge and at the same time befriends the other judges!

 

Change = Opportunity

There has been a lot of significant change happened in 2011, 12, 13, 14, 15, 2016 (and all the years before for that matter) and it is a better than safe beat that this will continue in 2017- In fact I CAN GAURANTEE THIS!

We appear to be more or less comfortable with this reality depending on the speed of that change and how we perceive it will impacts us. You may have a minor influence of some elements of the larger world but none of us are in control of most things that shape the world around you. So let it all go and rather than complain and rachet up internal fear of how it could effect your current circumstance, focus on the opportunity, for that is the sweet spot of our changing world. Dedicate all your energy and attention into how you react with the world, and concentrate on being in the best emotional, physical and mental state so you can convert opportunities into the things that you think constitute success.
Good Luck.

 

New Toho products and Services: Brand You

My Toho business partner, Les and I have launched a new product called “Brand You” http://www.brandyou.co.nz/ and would encourage everyone to consider investing in personal branding. This would really change the way your market place sees you and your accessibility to new opportunities. It also allows you to maintain a history of what you can do and have done as a living billboard for anyone to search.

My Gift to you
Thinking Differently- over 100 idea starters

I have just released my first E book and for your interest I have gifted you the link to access your very own copy - pass it on to your friends!!!
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Location, location, location

3681373_f520Coffee bars, restaurants, & dairies that are in the immediate proximity of a large College do good before and after school business.

At a breakfast meeting last week I was amazed at the number of College students buying take away coffees, items from Subway down the road and stuff from the dairy. It seems this happens everywhere albeit what they buy varies. A lot of teenagers have significant discretionary spending, where does the money come from?

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

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Vague…

web-design-image-43-1Vague stinks of freedom, opportunity, influence and possibility and excitement!

How could you not LOVE vague?? But when it comes to goal setting it is the ingredient of death!

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

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Timing…

timeandyouIdeas move faster, slower, twist and morph differently in different times and countries.

So focus not on if this has been tried or done before, but rather realise this could be an opportunity to breakthrough where previously someone else has failed.

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

I have just released my first E book and for your interest I have gifted you the link to access your very own copy - pass it on to your friends!!!
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Do you have the pioneer gene?

pioneerWith compelling evidence as to why we must do something, many of us still suffer incredible pain before we start. Striking off on a journey from where we have become comfortable, established and known seems hard even when faced with an unencumbered path. Reflecting on my own life and observing my friends it would seem this is rooted deep in our psyche but can be changed once aware of it.

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

I have just released my first E book and for your interest I have gifted you the link to access your very own copy - pass it on to your friends!!!
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What is your relationship with your past and your current state?

Is it an increase in confidence because of past experiences? Is it a feeling of laziness and complacency or maybe even an arrogance??

Knowing your answer to this question could be the key to staying on track, to leading a fulfilling life.

I ask you, because I am asking the same question of myself and for me it really has been a thought provoking exercise!
I can do it

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

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Symbols and implied values

three chess pawn casting Queen King and Knight shadow
Example King and Queen on a chess board. Now consider the size and freedom of a pawn.

Watching my daughter text her friends I realized communication with Emojis may be the way to see into a colleagues hidden value and emotional thinking.

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

I have just released my first E book and for your interest I have gifted you the link to access your very own copy - pass it on to your friends!!!
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From start-ups to established brands; from strategy to implementation... if you’re in the food industry, I help you achieve more.
Marketing food products is as much about the ‘experience’ as the ‘ingredients’. For smarter food product marketing, talk to me.
Food product ideas need development, and that takes experience. Together, we can avoid the pitfalls and fast track your success.
Food safety is paramount but it’s not just about compliance. It’s about maximising your profitability; let me show you how.
Mark Collins