Become exceptionally desirable!

exceed-expectations2Ask yourself, “what do I know about my customer?”

Write down, what you know about your customers and customer groups,  needs, desires and wants.  Now ask your customer facing staff to add to the list. Validate the list. (if  you don’t know how ring me to discuss). The objective here is to identify the top twenty things that are important  to your customers and what you currently do to meet their expectation.

Identify one thing and improve it this week, next week pick another thing and so on, this is a continuous process. You will never stop doing this but you will become a lot more successful customers to purchase off.

Mark Collins
My Gift to you
Thinking Differently- over 100 idea starters

I have just released my first E book and for your interest I have gifted you the link to access your very own copy - pass it on to your friends!!!
Simply click on the image to access your copy now!

Mark Collins