Value the Unseen Work

Businesswoman on phone at desk piled high with messy files

Trust is a significant part of being able to accept the work a mechanic has done on your car. It is a lot easier to believe the hours being charged on the invoice when it is a very clear and proscribed process and even better where you have some comprehension of what the job entails.

But it becomes a lot harder when there are uncertainties and elements that change,  and even harder again when there is a need for creativity and a need to adapt as the job goes.  These jobs require a shared desire, trust and a shared set of values with a win/win ethos and commitment to work through any difficulties by the customer and the service provider.

Cynicism and litigation are the enemy.

Mark Collins
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